Sales, service and travel

Do you have relevant work experience and want to document it? A theory test is the first step on the way.

Tilbake til Theory for the Trade Certificate

The Vg1 Sales, Service and Tourism programme is about operations and service in businesses. The programme subjects are designed to help students understand the importance of the service and hospitality role, as well as providing an introduction to administrative and financial tasks. Furthermore, the programme subjects are about developing products and services that meet the needs of customers and society. The programme subjects will prepare students for a working life that requires service employees to make ethical and sustainable choices and ensure security within the business.

Operations, development and payroll

The core element operation, development and payroll deals with the operation, organisation and development of businesses in the service industry. The core element involves knowledge of various factors that affect efficiency, quality, economy and pay in the business. It also involves the management of regulations relating to the labour market and to health, safety and the environment. It is also about knowing the ethical dilemmas associated with preparation that affect the operation of businesses.

Service and hospitality role

The core element of the service and hospitality role is about understanding and mapping the needs, wishes and expectations of customers, guests and business partners. This involves adapting communication, service products, experiences and services to different target groups. It is also about exercising the role of host and creating good experiences.

Security and preparedness

The core element of safety and preparedness is about creating trust and confidence in relationships and interactions with service recipients. It involves understanding the importance of risk assessment, contingency planning and prevention of unwanted events. It is also about knowing the responsibilities and roles of the service employee in emergency situations.